![]() We want to make it right.” With this service promise, Best Western will approach major corporations and offer a money back satisfaction guarantee for their travelers. It states, “If something is not meeting your expectation, please let us know. The service promise was overwhelmingly supported by your Governors during a special meeting in Phoenix this summer. In order to address this persistent problem, which is compromising your hard work and investments, a “service promise” for corporate accounts was introduced during Convention today. However, despite these achievements, some Worldwide Sales clients continue to state that they do not feel comfortable sending travelers to Best Western due to inconsistency among our hotels in terms of a quality guest experience. These initiatives are making an impact – we are winning more industry awards than ever before, RevPAR performance is at a record high and, through the Design Excellence Program, members are improving the product experience. ![]() Over the past 10 years, Best Western has pursued more than 30 key initiatives to improve the guest experience at our hotels. ![]()
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